Substitution, Return & Refund Policy
Thank you for purchasing products at Campus & Co, we value your custom.
In the instance of any item being out of stock, we may offer you a substituted product of equivalent or superior quality. You will not pay extra for any substituted product that is of a higher value than the product you ordered.
We will notify you of any substitutions at the point of delivery. You have the right to refuse this product on delivery.
If you refuse delivery of any substituted product we will issue a refund for the relevant product within 24 hours of delivery, using your original method of payment.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and you will need to provide the receipt or proof of purchase.
Refunds of Physical Products
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Refunds of Perishable Products
Due to the nature of some of products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.
For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and in its original condition.
If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
Return and Refund Limitations
There are certain situations where you may not be eligible for a refund:
If anything is unclear or you have more questions please contact our customer support team at email@example.com.